X Dress

Long black dress made of rib cotton spandex (95% cotton and 5% spandex ) has strong stretching and elasticity.

Model height : 170cm

Made in Vietnam

The price is not including country's tax.

Return requests must be made within 14 days of delivery to empire@etsofficial.com

Please outline your name, order number and returning item(s) in the email. Once the return request is open, the item(s) must be sent to us immediately. 

For the return to be accepted, the item(s) must be:

- In its original condition; unworn, unused, unaltered, unwashed and undamaged. Undergarments/briefs are non-refundable.

- No missing accessories such as logo details.

- Original tags, garment bags and/or product packaging must be intact.

- Items that were purchased on sale or during special promotions are not eligible for return. 

We currently do not offer exchanges. If you would like to change an item, please follow the return process and make a new purchase for the desired item(s). 

For customers located in HCMC, we offer direct services at our offices during our business hours. 

For customers not located in HCMC, please contact empire@etsofficial.com and we will provide you with the necessary documentation and DHL return shipping label at your request. Please note that if you have accepted an international return shipping label from us, the fee will be deducted from your total refund amount.

RETURN TO:

Address: The sun avenue, SAV6 Apartment, 28 Mai Chi Tho, An Phu Ward, Thu Duc, Ho Chi Minh City 

Phone : +840358080696

Please include your name and order # in the shipment.

FAQ :

SIZE

Please refer to our product description and check our size guide. If you are still unsure or wish to further consult with our team, please contact empire@etsofficial.com.

PRODUCT

1.All products are designed and made at our studio in Viet Nam.The individual product origin is written in the product description. 

2.For delicate fabrications, such as recycled mesh, we recommend hand washing to prolong the longevity of the garment.

We highly recommend washing with similar colors on the cold wash cycle.

PAYMENT

What are the payment options?

We accept PayPal and Banking only.

Help, I cannot proceed with my payment.

If the issue persists, contact empire@etsofficial.com so that we can find an alternative payment solution. 

ORDERS

1.Please check your spam folder as it may have been directed there. If it is still missing, contact empire@etsofficial.com with the heading ‘Missing Order Confirmation’ and our team will get back to you.

2.If you need to make changes to your order, please contact us immediately at empire@etsofficial.com with the correct information. Please note that we, unfortunately, cannot guarantee the amendments if the order has already been fulfilled.

3.For all other orders, you will receive a DHL tracking number in the email provided.

OTHER

1.Our studio is based in HCMC, Viet Nam. 

2.You can follow us on Instagram/Fanpage/Tiktok and subscribe to our newsletter here for all new arrivals, collection drops, sales, and special events. 

3. If you’re interested in collaboration, please contact hello@ottolinger.com.